Troubleshooting Guide
Having issues? Find solutions to common problems and get your quiz running smoothly.
Quick Fixes
Quiz won't load
Clear browser cache and cookies, try a different browser
Can't join with code
Check the code is correct, ensure quiz is published and active
Payment failed
Verify card details, check with your bank, try a different payment method
Questions not generating
Check your credit balance, try more specific topics, contact support
Participants can't see questions
Ensure quiz is started, check internet connection, refresh the page
Detailed Troubleshooting Guides
Connection and Loading Issues
Quiz won't load, participants can't join, or connection problems
Participant Management Problems
Team registration issues, duplicate participants, or access problems
Quiz Performance and Timing
Slow loading, timing issues, or quiz freezing during live events
Account and Settings Issues
Login problems, profile updates, or settings not saving
Payment and Billing Problems
Payment failures, subscription issues, or billing questions
Security and Privacy Concerns
Account security, data privacy, or unauthorized access issues