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Troubleshooting Guide

Having issues? Find solutions to common problems and get your quiz running smoothly.

Quick Fixes

Quiz won't load

Clear browser cache and cookies, try a different browser

Can't join with code

Check the code is correct, ensure quiz is published and active

Payment failed

Verify card details, check with your bank, try a different payment method

Questions not generating

Check your credit balance, try more specific topics, contact support

Participants can't see questions

Ensure quiz is started, check internet connection, refresh the page

Detailed Troubleshooting Guides

Common

Connection and Loading Issues

Quiz won't load, participants can't join, or connection problems

8 min readRead Guide
Common

Participant Management Problems

Team registration issues, duplicate participants, or access problems

6 min readRead Guide
Intermediate

Quiz Performance and Timing

Slow loading, timing issues, or quiz freezing during live events

7 min readRead Guide